How do I recover or reset my password?
Click the Forgot Password link on the login page. Enter your Username when prompted and follow the instructions to answer your Recovery Question. A password reset link will be sent to the email on record in iCHIP. Follow the link to reset your password.
If you are unable to reset your password using the recovery question, contact your Clinic Administrator or iCHIP Coordinator.
It seems like I have to change my password a lot... can this duration be changed?
Yes! This is a newly added feature - You can change the frequency of password change to every 90 days or never. If you select "90 days" or "never" you must keep the 2 step authentication on to meet the privacy requirements of this system.
You can find this under Personal Info, Password form.
What can I do when I didn't receive a text message with the verification code?
Please ensure that your cell phone can receive email-to-text messages. Some providers require that you subscribe to this service. To receive a new code, please login again. If you still do not receive a code, please contact your clinic or ichip@pbco.ca
The 2 step authentication is really burdensome. Can I turn this off?
Yes! You can find this under Personal Info, Password form.
I need to enter an infusion - but I cannot see the lot number that I infused??
Ensure that any vials in emergency kits or with other caregivers are accounted for.
These should also be checked to ensure they are used prior to expiration so they do not get wasted.
Confirm what you have - then email the inventory lot number and numbers of each vials to ichip@pbco.ca. An adjustment will be made.
How do I correct my inventory in iCHIP (i.e. what I have at home is not the same as showing in ICHIP)?
Make sure you have indicated that your most recent order has been "picked up" - this is done when you log on before the ichip home page is displayed.
Make sure you scroll down to double check whether the lot number is there. If it still is not showing email the ichip team at ichip@pbco.ca
with the lot number and number of vials to add in.
Do not pick another lot if that was not what you actually gave - it may make your inventory inaccurate.
If you utilized factor from a sibling's inventory for an infusion - please email ichip@pbco.ca the switch so this can be corrected in both the patient and sibling's records.
I made an error when I was entering the infusion. How can I fix this?
- Error with the Date given - You can fix this! - Please go into the past infusions record in the PHM. If you select the infusion given in error you can change the date to the correct one or re-assign this infusion to another date.
- Error with the Lot/ Vial Number infused - This needs to be fixed by the ICHIP program team - please email ichip@pbco.ca
- Error with the reason infusion given - If it is simply the location or details of the bleed entry again you can go into the past infusion and remove or add more details and then resave changes. If you need to change an infusion from a bleed to prophylaxis and from prophylaxis to bleed you will need to contact the ICHIP program team to correct this again at ichip@pbco.ca with the details of the change needed.
Who can I contact for an iCHIP PHM question when I cannot reach someone at the clinic?
You can definitely run your questions by the ichip program team at ichip@pbco.ca. They cannot answer any clinical questions but know the ichip system inside and out.
How do I report problems or submit suggestions for the system?
For any suggestions or issues, please contact your hemophilia program site or ichip@pbco.ca.
What does this error message mean?
If you recieve an error message and you are able to continue using iCHIP, please continue. If the error message persists or it prevents you from using iCHIP,
please contact your hemophilia program site or ichip@pbco.ca.
Why do I receive an error when I click on a browser tab to return to iCHIP?
Newer versions of Google Chrome have a memory saving feature which automatically discards browser tabs when system memory is low.
When you return to the tab, it causes the page to reload which may cause an error or you may be logged out of the application.
To log back in to the application, close your browser and open it again.
To disable this setting:
- Go to chrome://flags/
- Search for discard
- Under Automatic tab discarding, change the value from Default to Disabled
